Lowe’s, Home Depot Now Offer Year-Round Discounts

Mar 05 2010

We’re not choosing sides here, but if you’re in the market for some appliances,  hardware, tools, or building supplies, both Lowe’s and Home Depot are now offering their military discounts year-round!

In addition, both companies have long-standing programs geared toward hiring servicemembers (both active duty and retired) and their spouses, and supporting military charities.  Supporting our troops, one purchase at a time!

Check it out:

  • The Home Depot offers a year-round, 10 percent discount, up to a $500 maximum, to all active duty military personnel, reservists, retired or disabled veterans and their immediate families. We offer this discount to thank them for their outstanding service to this nation and to help make their homes more comfortable and safe. Customers requesting the discount should present a valid military ID. This discount is not available for our online shoppers or in addition to existing discounts or promotions.
  • Lowe’s Companies, Inc. announced today it will expand its support of the military by offering an all day, every day 10 percent discount to all military personnel who are active, reserve, retired or disabled veterans and their family members, with a valid, government-issued military ID card.All other military veterans will receive the discount on the Memorial Day, Fourth of July and Veterans Day weekends. The discount is available on in-stock and Special Order purchases up to $5,000. Excluded from the discount are sales via Lowes.com, previous sales, and purchases of services or gift cards.


3/15/10 at 1:53 pm

Webmaster update- Due to the many member questions and comments (both on this blog and via email), MOAA double checked the veracity of the Home Depot offer with their headquarters again. This offer is valid, though they are still working to ensure that ALL of their many stores and thousands of employees are educated on the new policy.

If you have any further questions on this offer as it pertains to your local  store, please contact: sarah_care@homedepot.com

60 responses so far

60 Responses to “Lowe’s, Home Depot Now Offer Year-Round Discounts”

  1. Lyman Smithon 10 Mar 2010 at 3:23 pm

    Are you sure about Home Depot? This had been the case up until a month ago and they then stopped permitting individual stores to offer the discount. I inquired both locally and corporately and found the answer the same – no more 10% except for Memorial and Veteran’s Days. Has there been a recent change or are you still operating with the previous policy? Thanks for checking with them.

  2. Stanley Roadarmelon 10 Mar 2010 at 3:41 pm

    Good to know. Commendable and usable (and worth spreading the word).

  3. AdminMessageon 10 Mar 2010 at 4:11 pm

    Yes, sir!

    We just received the official announcement for this offer directly from Home Depot when we put up this information. Happy home improvement :)

  4. TEDon 10 Mar 2010 at 5:18 pm

    And at least one Lowes have been giving discounts to veterans with a VFW or Legion card. Don’t know if the help don’t know the difference or what. No idea if some Home Depots might do the same.

  5. Craig Gilchriston 10 Mar 2010 at 5:48 pm

    I have recently been told that Home Depot does not give the discout if you are retired. I presented my retired ID card and was refused! My wife also had the same problem with since I retired as well.

  6. ROBERT M. WINNon 10 Mar 2010 at 6:37 pm

    I, too, wonder if this is New policy as I have been turned down a number of times at both Lowe’s and Home Depot. They claimed the 10% discount is no longer available on a day to day basis. It was never voluntarily given, you had to ask for it.

  7. Gene E. Philbrickon 10 Mar 2010 at 6:47 pm

    Request you identify Home Depot and Lowe’s contact persons, phone numbers and web sites that we can obtain a specific approval as retired military members.

  8. Tim Holmeon 10 Mar 2010 at 7:06 pm

    Both Lowes and Home Depot have been giving the 10% discount here (Weeki Wachee, FL) for more than 2 years. Home Depot was the first to go year-round and Lowes soon followed. Saved us a bundle in the summer of 2007 when we renovated two bathrooms and kitchen!

  9. Paul Oncale, Jr. LtCol, Retiredon 10 Mar 2010 at 7:21 pm

    Lowes in Gautier, MS, has been giving the 10% discount to military, active & retired, for several years now. Home Depot in Iberville & in Gulfport, MS, on the other hand, have not–they merely gave the discount on certainly holidays.

    As you can imagine, I do all my home improvement shopping at Lowes!!!

  10. Richon 10 Mar 2010 at 7:57 pm

    Lowes has been giving the 10% discount for over a year to anyone with an ID card including retired. At least the one close to my house does it.

  11. John Espenon 10 Mar 2010 at 8:15 pm

    Glad to here about Home Depot. Have yet to try them. I do know that Lowes in OKC OK on I 240 gives 10% Per item purchase. I was told by one of their employees, been buying all home improvement items and lumber, hardware, tools there even if it might be cheaper ome where else. They give and support us I like to help and support them back Thanks Lowes

  12. Tom Braddockon 10 Mar 2010 at 8:17 pm

    I often forget the discount when my wife isn’t with me but on more than one occasion while wearing a military baseball cap the clerk reminds me of this privilege even though they are told not to do so!!!

  13. Gordon Batschon 10 Mar 2010 at 8:47 pm

    I just called my local Home Depot and was told that they now give
    the 10% discount if you ask at check-out. This particular store has
    been VERY strict about the holidays only policy.

  14. Barbara Passon 10 Mar 2010 at 10:14 pm

    One Lowe’s and one Home Depot in my town gives a 10% discount to only active duty. However, other Lowe’s and Home Depot stores give a 10% discount to active duty, retired, and reservists. When I inquired about the difference, I was told it was the store manager’s discretion whether to offer a military discount and to determine eligibility.

  15. William Tayloron 10 Mar 2010 at 10:21 pm

    Lowe’s has consistently given me a 10% discount when I show my retired ID card. They are an exceptional company and this adds to their reputation. Although the program is not advertised, merely show your ID at checkout for your 10% discount.

  16. Roger Hullon 10 Mar 2010 at 10:59 pm

    Home Depot is not fully on board, if at all, with this recognition of service program. My nearby store says, “No.”

  17. Dennis Leitneron 11 Mar 2010 at 12:54 am

    I found that both Lowes and Home Depot were very williing to offer a discount when I lived and shopped in the FT Campbell area. Since retiring and moving to Owensboro, Ky area I have be consistantly told that any discount was Veterans Day only.

  18. Michael Wellson 12 Mar 2010 at 3:11 am

    Lowe’s in New Orleans area has been giving 10% discount to me and my wife (even by herself) on every purchase, year round, for over 2 years. Just have to ask and show a military ID, even retired. Home Depot has been very difficult to get any discount so Lowe’s has recieved all of my business and all of my referal business.

  19. Jameson 12 Mar 2010 at 8:11 am

    I have always gotten the 10% Discount from Lowe’s, but Home Depot stopped giving the discount months ago. Has this been some recent change?

  20. Justin Keithon 12 Mar 2010 at 2:19 pm

    Lowes here in Washington NC (the first Washington) gleefully applies this discount anytime and on anything. Usually accompanied by an appreciative comment. Home Depot is 145 miles round trip from our home so have not tried it there. THANK YOU LOWES.

  21. Cdr Weston 12 Mar 2010 at 4:15 pm

    Lowes is on board and on the ball — This is their corporate response:

    “Replied On 3/12/2010 1:17:30 PM—————————————-

    Dear JC West,

    Thank you for your interest in Lowe’s.

    We offer an all-day, every-day 10% Military discount to all military personnel who are active, reserve, retired or disabled veterans and their immediate family members with a valid, government-issued Military ID or Veterans Identification Card. Please visit your local Lowe’s store, provide a valid, government-issued Military ID or VIC, and ask the cashier for the discount.

    All other military veterans will receive the discount on the Memorial Day, Fourth of July, and Veterans Day weekends.

    Lowe’s strives to offer the lowest competitive price to all our customers every day. Lowe’s has supported our armed services personnel for many years and in several ways. We worked with the American Red Cross and the Armed Forces Emergency Services (AFES) to bring military families’ closer during the holidays. Lowe’s has held special in-store clinics to help children make personalized gifts for relatives of military. Lowe’s will continue to support our military, as well as other communities, through ongoing community programs and charitable giving.

    If you have additional questions, please contact us by replying to this e-mail.

    Thank you,

    Lowe’s Customer Care”


    Alas, the very best Home Depot could come up with was:

    “Dear Customer,

    Thank you for your email to The Home Depot Online Customer Support.

    Unfortunately, military discounts are not offered online. We apologize
    for not meeting your expectations.

    Please let us know if we can be of further assistance.


    Your friends at The Home Depot.”


    I responded to Home Depot that the question was about IN-STORE discounts — not online ones — and have yet to hear back from their outsourced contractor. I’m not holding my breath.

    My vote is all in favor of Lowes. THEY get it …

  22. Susanon 12 Mar 2010 at 4:46 pm

    I have shopped Lowes in NC, GA and NY and always ask for, and get the 10% with my retiree/dependent ID card. YEA Lowes!

  23. Hank Holcombon 12 Mar 2010 at 6:51 pm

    The discount seems to depend upon the store. Our local Lowe’s store in Bay St. Louis, Mississippi offers the discount full time to all with a military ID and the Home Depot does not. It is not advertised, but most of the military know about it.

  24. F J Beaton 13 Mar 2010 at 12:36 pm

    Thanks, I did not know this information. When they state “imediate family”, does that mean adult children also
    who may not live in the same house?

  25. Cdr Weston 15 Mar 2010 at 12:47 pm

    Response to FJ Beat.

    As the Lowe’s policy statement states: “…all military personnel who are active, reserve, retired or disabled veterans AND THEIR IMMEDIATE FAMILY MEMBERS WITH A VALID GOVERNMENT-ISSUED MILITARY ID or Veterans Identification Card.” (emphasis added).

    So, if your adult children across town still carry a valid, government-issued Military ID card, they’re fine. Otherwise they are just plain old civilians–in the eyes of Lowe’s, Home Depot, the government, you, me, the rest of MOAA, and all of America.

    You should know better than to try to “sea-lawyer” a benefit to which you (or your civilian kids) are not entitled. Better luck next time.

  26. Cdr Weston 15 Mar 2010 at 1:37 pm

    Final chapter on the 10% discount issue.

    This is the final response I got from Home Depot. As you’ll note, OUR MOAA REPORTER GOT IT ALL WRONG. Only LOWE’S offers 365 day 10% discounts; Home Depot is not even in the same league.
    Dear Customer,

    Thank you for your email to The Home Depot Online Customer Support.

    In reference to your email, we would like to inform you that although no continuous special discounts are offered for our Active Duty Military; we sponsor several Military related discount promotions throughout the year, usually during Fourth of July and Veterans Day weekends. The Home Depot is also proud to have been a part of Project Homefront. We applaud the efforts of the many volunteers who assisted more than 1,400 military family members and performed safety, security and maintenance repairs while their loved ones were bravely serving our country.

    Please let us know if we can be of further assistance.


    Your friends at The Home Depot.

    I guess that response tells you all you need to know about which Building Supplies retailer actually values military business.

    It’s LOWE’s ALL THE WAY for me!

  27. Roberton 20 Mar 2010 at 8:57 am

    I believe all military active, retired, vetrans of all wars should receive this benefit from all stores. Maybe they would do more business. Are there any other stores who offer this discount?

  28. Thomas Gabrielon 20 Mar 2010 at 11:37 pm

    20 March 2010

    My own experience with Lowes (with regard to their everyday military discount) as recently as this past Presidents’ Day was not favorable. I initially inquired at customer service and was told that the discount was only on certain days (Veterans Day…); then, as I was about to make my purchase, I happened to look at the Presidents’ Day Salespaper, and there was a big reminder in Red, saluting members of the military family, “we support the military” etc. and stating that the 10% discount was available every day. So I asked again, and once again was told that this was no longer valid, and that it was a recent change that had come down from corporate headquarters. This latest update comes as a surprise to me; they’ll probably change it again before I hit the store.

  29. Tomon 06 May 2010 at 8:47 pm

    My experience with Lowe’s military discount is not favorable. I was refused the discount even after I showed my VFW card, also my discharge or DD214 also is not acceptable. They told me it was only for active personnel or I had to have a VA card with my photo on it. I told them I did not use VA doctors and my experience with the cashier was very embarrasing. I will never lower my standards again in requesting a military discount from Lowe’s. Maybe some of their employees should try crawling thru rice patties, HUH!!

  30. Americanon 08 May 2010 at 11:24 pm

    Home depot in richmond VA will no longer give the discount unless you are active duty — no more retired military discount

  31. Robert Johnsonon 19 May 2010 at 9:36 am

    I made a purchase yesterday 05/18 at Home Depot. The clerk asked if I was Veteran. She informed me that they had a new policy offering all veterans 10 percent off.

  32. Nicoleon 31 May 2010 at 4:55 pm

    My experience with Lowe’s has not been favorable. I tried to purchase a washer and dryer today that was on sale for 20% off and I was told that because it was on sale the military discount did not apply even though it does not state this anywhere in there military discount advertisement which ironically was in the same sales paper as the washer and dryer. Thanks a lot Lowes, all this on Memorial Day while my husband is serving a second tour in Iraq!

  33. Bob Kon 01 Jun 2010 at 7:20 am

    I showed my DD214 to a cashier at Lowe’s on Memorial day and was told that I needed a specific pictured ID. I am guessing that they are trying to cut down on the number of veterans that can get the discount. Active duty members don’t have time or money to shop much at Lowes and Disabled veterans ( thanks for your sacrifice) are sometimes limited.

    It’s all about the money at Lowes..I will shop elswhere.

    Bob K

    Army- three active

  34. Joyceon 04 Jun 2010 at 10:56 pm

    My husband showed his DD214 at Lowe’s but was refused a discount without a military ID. I understand that they accept several different military ID’s. My husband served 3 years in the 60’s (one in Vietnam) and has no ID. He does not qualify for the VIC and I’d like more information on how to obtain an ID that Lowes will take.

  35. Lynetteon 15 Jun 2010 at 4:01 pm

    My husband had been getting the discount at Lowes by just showing them a copy of his DD214 which he was initially told by someone at Lowes was valid ID for the discount; now they tell him he has to have a military picture ID. He served in Vietman and has an honorable discharge, but isn’t retired, disabled or use the VA, so doesn’t have a “military ID.” So why is Lowes now changing their tune? I appreciate that they are giving discounts to veterans who are currently serving, but this is kind of a slap in the face of the ones who have gone before – they gave it to them, now they are taking it away.

  36. Saraon 18 Jun 2010 at 5:26 pm

    My husband and I have been loyal Lowe’s shoppers because they do offer the military discount all year. He has always insisted that Home Depot will not give a military discount unless it’s a certain military-related holiday. I have always doubted this. I am now shopping for a grill for him for Father’s Day this weekend and figured I would call our local Home Depot. As usual, my husband is right! They just confirmed that they only offer the military discount around a few holidays out of the year. I will continue to shop exclusively at Lowe’s!

  37. Gabrielaon 19 Jun 2010 at 9:32 pm

    Home Depot in Chester, VA will no longer give the military discount. My husband got a discount in the AM and then denied in the afternoon. They said that they had just changed their policy. I guess we are going back to Lowe’s. They give the discount to all military, active, retired and even family members that have an ID. Home Depot has lost our business~

  38. Fredon 24 Jun 2010 at 8:47 am

    I will never again shop at Lowes. I went to the one in Middletown OH and was refused my discount after showing my VFW card with a “that doesn’t prove you were in the military.” I tried to explain to her that it is the Veteran’s of Foreign Wars, and she said “all you people have tried to pull this stuff before!” as if I was attempting to rip them off.

    I spoke with the manager who apologized and offered to give me the discount, but I told her I’d NEVER be back due to the rude way their cashiers treat vets. I went 10 minutes up the street to the Home Depot in West Chester OH and they gave me the discount without any problem, and the lady even thanked me for serving my country! Home Depot will get all my business now!

  39. Mike Mooreon 01 Jul 2010 at 1:34 am

    I went into Home Depot in Gilroy Ca today wearing my “Saipan Liberation 1944-1994 ” ball cap. The cashier asked if I had been in the service, I said yes and they gave me 10% off of a $290 purchase. I served 6 years in the USNR and USAFR inactive reserves only.

  40. DAVIDon 14 Jul 2010 at 6:38 pm

    Do “family members” of active-duty personnel include their parents? I’ve had 2 sons and a daughter-in-law serve in the Navy. Currently we have one son and daughter-in-law currently serving in the Air Force. As he is a pilot, they are moved to different locations around the country, from time to time. They are currently living on the other side of the U.S. What do I need for them to e-mais to me or fax to me so that my wife and I can benefit from Lowe’s or Home Depot’s Military Discounts?


  41. Charles KNowlton, LTC Reton 15 Jul 2010 at 4:48 pm

    I am a US Army retiree with proper government issued military ID. I visited the Manchester, CT store and requested a military discount. I was told that only active duty personnel get the 10% discount year-round. I then visited the Lowe’s website (http://www.lowes.com/webapp/wcs/stores/servlet/ContactUsCategoryFAQPageView?storeId=10151&catalogId=10051&faqId=51) and detailed my question to their customer service department via email. I received a speedy response confirming the discount at all stores, a promise that they would contact senior management at my local store, and that someone from the local store would contact me. Shortly thereafter, I did receive an email from the store with an apology and the name of a senior manager to call on if the discount were again denied. You may also contact Lowe’s Customer Care at 1 800 445-6937. They will want to know the location of the store and what area refused the discount (e.g. customer service desk, register, etc.). Please be polite. You should get a positive response.


  42. Mrs. Joon 06 Aug 2010 at 12:09 pm

    As far as I know, Lowes in Conyers GA still offers the discount. I hope it stays that way.

    Our business has been withdrawn from Home Depot. My husband is in the Middle East and we just bought a house that requires LOTS of work. I am taking care of it all on my own like many military spouses out there do.
    Even one of their credit card selling points with me was that I would ALWAYS get 10% off. The last time I was there the cashier (Debbie) gave me tons of needless attitude (like she was proud of the fact) and said that they would only give my husband a discount. As long as he is active duty. As long as he also has a valid driver’s license. I am not qualified. Shame on them. My card is being paid off. I will not buy from Home Depot!
    I understand that businesses are cutting back and saving money with the state of our economy being what it is and all. But penalizing military families just doesn’t seem justifiable to me.
    The thousands of dollars that will be spent for my husband to come back to a nice home will be given to LOWES.

  43. mike mon 01 Sep 2010 at 9:33 pm

    Here in Albuquerque I always used to get a discount with a va pictured id at home depot up to last week .now,they tell me that you have to be retired or active duty.The guy was really loud about it and it was quite humiliating. Viet vet

  44. mike mon 04 Sep 2010 at 12:01 am

    It’s totaly understandable that because of the current economic situation that business aren’t as generous as they used to be.So, Ill continue to shop at Home Depot cause I happen to like that Store.

  45. Johnon 09 Sep 2010 at 9:00 pm

    I am here to let you know that The Home Depot offers
    military discounts of 10% 365 days a year
    They do not promote it the only thing youust do
    is show a valid military ID

  46. Ericon 16 Sep 2010 at 7:11 am

    I’m retired, I just bought a fridge that was 20% off on Labor Day and the Lowe’s store gladly added the 10% discount when I showed my VA card. Home Depot even has a key at the cashier so they don’t have to get a manager over-ride like Lowes. I live in Raleigh,NC.

  47. Bobon 23 Sep 2010 at 10:47 am

    Here’s some info for all of you who served and don’t have a valid ID for the discounts. As long as you served honorably you can get registered with the VA, even if you aren’t service connected for any disabilities. You will still get a Veteran ID Card (VIC). If you are service connected, you’ll get the same ID, it will just include “Service Connected”. So rather than continue to complain, just go and get registered with your nearest VA Hospital or Clinic. And in regions where there isnt a clinic nearby, you can call VA and found out where their nearest “civilian” clinic is that they have contracts with.
    No this won’t get you spouse or children an ID card, but you will have your card and your discount. Stop the complaining and do something.

    BTW, I contacted by Lowe’s and Home Depot. Both of their customer service offices stated they offer the discount year round. So next time one of these stores say no, give their customer service offices a call and complain right there in the store and see how quickly the manager will change his or her tune.

    In most cases though, the store’s do not have to include the discount if the item is allready being discounted 10% or more for other reasons.

  48. RJon 30 Sep 2010 at 9:36 am

    I was at Lowes, in Henrietta NY, the other day and I overheard the checkout clerk talking to the customer in front of me. He mentioned DD-214 and discount so my ears perked up.

    I asked the clerk about the conversation and told me that veterans could get a 10% if they had a picture ID. He said I could get a VA picture ID by taking my DD-214 to the Rochester Veterans Service Center at 465 Westfall Road.

    Since I am not one to pass up a discount I took my DD-214 to the Veterans Service Center and filled out the form to sign up with the VA. I was amazed when they told me that I qualify for VA Medical benefits because I had served in Vietnam and may have been exposed to Agent Orange.

    I did not know that just by physically being in Vietnam a veteran qualifies for VA medical benefits. I always thought someone had to be wounded or disabled to get VA benefits.

    I hope I see the clerk the next time I go to Lowes so I can thank him for cluing me in on the Lowes discount which enabled me to qualifying for VA Medical benefits.

  49. Veterans Day Freebies! :: TrueCouponingon 04 Nov 2010 at 9:26 am

    […] Home Depot and Lowes offer 10% every day to Veterans and Active Duty Personnel, just check with your local store manager first. See the story HERE. […]

  50. home improvement Dallason 27 Nov 2010 at 2:57 am

    It is nice of these two companies to offer discounts to the military. As long as they materials being sold are proven with quality. People these days are becoming more practical and they want to see to it that their money is being used properly, especially when it concerns the improvement or renovation of their homes.

  51. chris stollon 14 Jan 2011 at 9:31 pm

    we are snow birds in edinburg texas and today they told my husband a disabled vietnam veteran they stopped the 10 % discount because to many snowbirds that come here are vets and they build. this is crazy! i am thinking this is discriminating and open to many problems for them. as my husband was leaving he said he would never shop there again and the manager replied lowies is doiing it too. This is un true as my husband went directly there and the manager said other wise. Is anyone aware of this happeningnin other parts of the country and is it legal?

  52. OTon 12 Mar 2011 at 5:01 am

    I work for Home Depot as a head cashier. Currently the policy in Virginia is if you have a valid blue, red, green, or white military picture ID or VA valid picture ID(white card) you qualify for 10% discount everyday in store only. The person with the military ID must make the purchase at the register. Also I too served in the military. I do understand your frustrations as to why a DD214 or legions or VFW card is not acceptable at Home Depot, but this is our company policy. This policy is to ensure you are who you say you are and that you did not get a hold of someone else’s DD214 or VFW card to recieve a discount. If Home Depot accepted everyone’s word or DD214 that they actually served in the military without checking ID the store might go under. It is our policy that we are not allowed to ask if you are or have served in the military. If you want your 10% discount you must show us one of the valid ID cards as I stated above. One more thing, not all stores are following this policy. Home Depot is in the process within this past year or so to ensure that this policy is now in effect with training our cashiers what are acceptable forms of ID.

  53. Jimon 19 Mar 2011 at 2:11 am

    I served my country for 6 years, 4 years active duty and 2 years in the reserves, but Home Depot no longer deems me worthy of receiving their 10% discount. I will take my business elsewhere and highly encourage all of you non-eligible veterans, per HD’s new policy, to do likewise. What a shameful act. Wonder if the HD coporate “big wigs” who changed this policy ever served their country.

  54. OTon 22 Mar 2011 at 10:42 pm

    To JIM:

    The old policy Home Depot had was to only give 10% discount to military on the Holidays. The new policy actually allows Home Depot to give the discount to people with acceptable military ID everyday as many times a day. The Home Depot “Big Wigs” are making sure this new policy goes into effect. To me that’s an improvement not a step back. One more thing, I served my country for 8 years, 4 years active duty and 4 years as an active reservist.

  55. Sheaon 22 Mar 2011 at 10:55 pm

    Jim, you want to complain about having served 4 years active duty and no longer receiving benefits that are reserved mainly for ACTIVE DUTY PERSONNELL (which a retired individual is still basically considered active duty with all the benefits they receive from the military), then here is my reply to you. I was active duty military for 6 years and I am currently serving my 2 years of inactive ready reserve time. I was in the Navy. I served a year boots on ground in Iraq. I have helped with relief for hurricanes here in my own country. I have fixed equipment on planes that do jobs so amazing it isn’t easily describable. NEVER would I walk into a store and DEMAND they give me a discount for what I have done. I did those things for the simple fact that it is the right thing to do. I did those things because I am a patriot and I have patriotism. I signed my life away to serve my country so that my family members can live freely here while myself and those that I have had the pleasure to serve beside VOLUNTARILLY took the fight to them. For me to even IMAGINE that there are people out there who are so ungreatful and forgetfull about the true meaning of serving this great nation that it makes me sick. If you were to talk to someone who is ACTIVE DUTY military and in the legal department, THEY would tell you YOU NO LONGER RESERVE THE RIGHT TO PARTAKE IN ANY DISCOUNTS OFFERED TO MILITARY MEMBERS AND THEIR FAMILIES. You gave that right up the day you decided to no longer serve this great nation. The day you decided not to retire you gave that up. So, if you so choose to blame Home Depot for your inability to not penny pinch, do that on your own time and to yourself. I thank you for your service. I thank anyone who gave up any years of their freedom to serve this country, but sir, you DO NOT deserve those benefits ANYMORE.

  56. Rogeron 22 Apr 2011 at 9:39 pm

    why are not all veterans entitled to the 10% discount from Lowes and Home Depot or should I say, like everyone else calls us (all other vets) We all served and fought together so why are we discriminated against. It should be all or none. A veteran is a veteran regardless.

  57. Davidon 25 May 2011 at 6:17 am

    Thought I would share my experience with home depot yesterday.

    Went to make a purchase, was told by cashier that the gentleman who was holding up the line I was in was just complaining about that and that the store no longer offered the military discount except for on certain holidays. She suggested completing the purchase and calling the number on the bottom of the reciept. I told her I would just go to Lowes who would price match home depot and give a 10% military discount.

    On my way home I called and spoke to the manager Tommie to get some details on the Home Depot policy change because I had just used the discount the day before without any problem. Tommie supported what the cashier told me and said that the discount is no longer being offered except for on certain holidays.

    I got home and googled “home depot military discount” and immediatly found the following on their website:

    “All military personnel and veterans are eligible for a 10% discount during many national holidays such as Memorial Day, July 4th, Labor Day and Veteran’s Day.

    In addition, the 10% discount is available to active and reserve military personnel, retired or disabled veterans and their spouses or dependent children every day, upon request.”

    Being both a member of the Army Reserve and a Disabled Veteren I saw that I doubly qualified for the discount. I called the customer care line at 1 (800) 466-3337.

    They repeated what the store manager had told me about the discount being offered only on holidays. I asked them to look up the policy on the website and they did and when they read the second sentence saying that “In addition, the 10% discount is available to active and reserve military personnel, retired or disabled veterans and their spouses or dependent children every day, upon request.” they asked me to hold to be connected to their corporate office.

    After holding, there were two people on the line and one said she was passing me off to the other. The lady said “I am going to attempt to go over the Military Discount policy with you” and then began to read verbatum what was on the website.

    After she read “In addition, the 10% discount is available to active and reserve military personnel, retired or disabled veterans and their spouses or dependent children every day, upon request.” I told her that is why I was calling because the stores were not honoring that.

    She told me that this was supposed to be taken off the webpage and did not match the policies on her computer. I asked if the manager should have still honored what was on the webpage and she said yes. She took my name and number and said someone would call me back tomorow.

    I then called the store back and asked for the manager. The lady answering the phone asked if was “about the military discount stuff” and I said yes. She asked if she could help and I said sure and asked her what she knew about the policy. She said she “knows it only works on holidays now”. I asked if she knew about the rest of the policy that was on the website and she said “no i didnt know I was going to be schooled on this”.

    I asked for her name, which she said was Linda, and told Linda that I was not trying to “school” her but just ask her about a recent policy change in the company that she worked for. She calmed down and told me she would try to find the policy on the website. after a couple minutes she said she was having trouble hiding it because she did not have manager access. she put me on hold.

    15 minutes later she picked back up and said she could never find the policy on the website. I told her that if she searched any search engine for “home depot military discount” that she would find it and she immediatly snapped at me that she tried that and does not have manager access.

    I asked to speak with the manager and after another 10 minute hold was put on the phone with Tommie again. I told Tommie that I was the person he had spoken to earlier about the military discount and that I had read the policy on the website and that it was not consistant with what he had told me.

    Tommie then told me that he knew what the website said but that he had been on a conference call on Monday and that the new rules for military discount had been clearly explained that no military discount should be honored except for certain holidays.

    I asked Tommie if he was willing to honor the discount for the $10 stud finder I had wanted to buy earlier and he said no. I asked him again that even tho the website said that I was 100% eligible for a discount is he still refusing and he said yes.

    It is clear to me that this is an attempt by a major corporation to use the sacricies made by military service members to appeal to the patriotic customer base without actually having to make any realistic attempt at following through.

    As a prevoius commenter pointed out, if thier new policy is to only offer the discount on holidays for all military regardless of status, then it is many times more insulting than to not offer it all. Offering something 4 days out of the year that your biggest competitor offers 365 days out of the year is silly. Why would anyone military wait for 4 dif days a year to pay the same price and get same discount from the competitor?

    It is clever what they trying to do… get the good exposure without having to pay any money for it, but in my mind it is criminal to exploit soldiers and service members that way.

    I know this was long, but I tried to give as accurate a description of what happened as possible. thank you for reading and I hope home depot gets exposed for this.

  58. OTon 11 Jun 2011 at 9:26 am

    I do understand your problem with Home Depot and I am sure you are not lying about any of it, any retail store is going to have complaining customers.

    I worked for Home Depot in Virginia and I also worked for Home Depot in California and those stores do not seem to have that problem and they are working to ensure that the military discount is given. Some states and some stores across the U.S. are still not giving the discount I have heard that from corporate office. With this being said that goes the same for Lowe’s. Where I used to live in California right outside of L.A. most Lowe’s stores do not offer military discount everyday but you can drive down the street to Home Depot that does. Every state and area is different. Same thing goes for Richmond, VA…the Home Depot stores do offer the discount every day and the Lowe’s right down the street does not.

    I do agree that a veteran is a veteran regardless but if you have no proof you were a veteran do you agree that the company should just give out discount to everyone who comes through our lines saying “Yes I would like my discount but I do not have anything to show for it and I was wandering if you could just take my word for it?” If you were the CEO or Manager of a company I am sure your answer would be no that you did not agree.

  59. […] 1. http://moaablogs.org/message/2010/03/lowes-home-depot-now-offer-year-round-discounts/comment-page-2/ […]

  60. therathmanon 14 Nov 2011 at 12:59 pm

    While these programs are to be admired – they pale in comparison to what Sears does. I have checked the veracity – Sears continues wage differential for all employees called up to active duty, and continues their family benefits up to 60 months, and even includes them in bonus pools. Sears does not advertise this – so if you really want to help veterans when you shop – try sears for your next appliances, the small price differential is worth it!. check it out with other links at (http://www.snopes.com/politics/military/sears.asp)

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